Terms of service

Who this covers

These terms apply between Dialogue Ads (we, us) and the business that hires us (you). By paying for a sprint or a month of ongoing work you agree to them. Questions go to hello@dialogueads.com.

The Launch Sprint

The Launch Sprint is a fixed-fee service, $4,950 for 30 days, paid up front before work starts. It covers what is listed on the pricing page on the day you pay: Account and access, 3 campaigns built, daily management for a month, and your real cost per click and cost per conversion on the channel.

The ad account is opened in your name and stays yours. We work in it with the access you give us.

Ad spend

Ad spend is separate from our fee and is never paid to us. OpenAI bills it to you directly, on the payment method you add to your ad account. We set budgets with you, and we do not raise a budget without your say so.

The delivery guarantee

The clock starts 14 days from the day you hand us access and OpenAI approves your account. If your campaigns are not live and spending by then, you pay nothing, and you keep the account and everything we built in it. OpenAI's review of your application is the one part nobody controls, which is why the 14 days start when they approve, not when you sign. We show you the timestamps rather than asking you to take our word for it.

In plain terms: if your campaigns are not live and spending within 14 days of the day you hand over access and OpenAI approves the account, we refund the sprint fee in full, and you keep the account and everything in it.

If the week 5 report says stop, you pay half. We refund half the sprint fee, you keep the account and everything in it.

After the sprint

Ongoing management is $4,000 a month, after the sprint, billed monthly in advance. It is month to month with no contract. Cancel by email at any time and the work stops at the end of the month you have paid for. No notice period and no exit fee.

What we do not promise

We promise the work and the timeline, not the result. Nobody controls the auction, and we do not guarantee a cost per click, a cost per conversion, a volume of sales or any other outcome. Anything on this site that looks like a result is a benchmark from a cited source, not a promise about your account.

Your side

• Give us the access we ask for, when we ask for it.
• Keep your ad account in good standing with OpenAI and follow their advertising policies. If they suspend the account for something on your side, the guarantee does not apply.
• Approve creative in reasonable time. Days waiting on you do not count against the 14.

Liability

Our total liability to you, whatever the cause, is capped at the fees you have paid us in the 3 months before the claim. We are not liable for lost profit, lost sales or anything OpenAI does with your account.

Governing law

These terms are governed by the laws of [to be confirmed], and any dispute goes to the courts there.

Changes

If these terms change, the date at the top changes. The terms you agreed to when you paid are the ones that apply to that sprint or that month.